PlayOJO

Hi Dominique! Thanks for leaving a review and we are super happy to hear that lady luck has been on your side.

Unfortunately, when contacting up to 7 times daily on both Chat and email, if there are no further updates on your pending request then our Crew can only provide you with the same info but we do understand this can be frustrating. We kindly ask for a little patience for the process to be completed for larger amounts and we do let you know about this extra time frame in our Terms and Conditions point 8. Massive congrats on your winnings and please check your email inbox as we see that your funds have been sent to you via your requested method.

From here OJO has no control over when your Bank will make the winnings available and we do hope this is soon. OJO hopes you have some treats planned and what a way to welcome in 2025, Dominique!

Hey Michael! Thanks for reaching out about your account.

Asking for Docs is part of our Terms & Conditions from the very beginning we kindly urge you to upload at all available times. Prior to even allowing you to deposit we show a message which you must confirm you read before proceeding. We do appreciate the process can be frustrating and aim to process all uploads within 12-48 hours incase we need further info. Well done on all your efforts and happy to see that your account verification has been completed and please head to your withdrawal page to place a request on your winnings.

Our Payments team aim to process all withdrawal requests as soon as possible and once the funds are on their way you will receive an email confirmation. If you would like any further help Michael please contact us on Chat or by email support@playojo.com, here for you 24/7.

Hi Mohammed, Thanks for leaving feedback and apologies for any delay in receiving your winnings. At the home of feel-good fun, are all about transparency with our players, so here’s the thing...

When you register a PlayOJO account and before you can deposit, our system undergoes standard checks via the national database. From you here you are able to make deposits. When it comes to us sending funds to your bank account then it is our responsibility to ensure that the winnings are going to the correct player. Our Payments team try their best to complete the request in a timely fashion and you will receive an email confirmation to let you.

Totally understand you want to be able to enjoy your winnings as quickly as possible.

Massive congrats Mohammed on your winnings that were sent to you earlier today, also with the method of choice, the funds will already be with you. If you need any further assistance please contact us Chat or by email support@playojo.com, happy to help.

Hey Ricky, We’re sorry to hear about the issue you're experiencing and appreciate you leaving a review. At the home of feel-good fun, are all about transparency with our players, so here’s the thing...

When you register a PlayOJO account and before you can deposit, our system undergoes standard checks via the national database. From you here you are able to make deposits. If the above doesn't match then we kindly ask for documentation, however if the info provided is OK it is only when reaching a certain threshold we then request docs. When you register an OJO account we let you know when accepting our Terms and Conditions what files will be required in point 1.

Just in case this is missed add this important detail to your deposit confirmation emails. To make sure we have covered all bases we then add pop-up boxes between game play. With all the above in place this will prevent any delays when wanting to withdraw winnings. We appreciate you uploading the required docs for this process and happy to see that your account verification has been completed.

Please head to your withdrawal page to add a request.

Once this is processed you will receive an email confirmation to let you know the funds are on their way. Give us a shout on Chat if you need any further assistance, Ricky.

Hi Victoria! Thanks for leaving a review and truly sorry to hear that your game play was interrupted.

As a host platform for worldwide game providers we try our very best to ensure all the top games are available at all times. However, if there is a technical issue/update with any game then we have no control over this and apologies for any inconvenience. We would kindly ask you to offload/reload our OJO App or clear cookies/cache if using a browser.

Victoria you should have no problem accessing your account and once you are logged in a pop up will appear asking if you want to continue your game play on The Goonies Megaways. Victoria if you would like any further assistance our Crew will be happy to help on Chat, here for you 24/7.

Hi Paul, Thanks for leaving a review and we are sorry to hear about the issues. OJO understands that verify your account can be a pain and we appreciate all your efforts.

To be able to accept a document as Proof of ID this has to be valid and sadly we see that your Driving License expired on 30.12.2024, we do hope you have ordered a new one. We would be happy to accept a valid Passport or ID card for Proof of ID and this can be uploaded directly to your account for processing. Our Crew has been replying to your contact both via email and chat. Totally understand it must be frustrating when your have to change both email and postal address.

As instructed by our Crew for account security we kindly ask you to send us an email from your new address showing your old email address and attach a valid copy of your Proof of ID. Once this arrives we can make the changes for you Paul very quickly. With your address change kindly upload a new Proof of Address directly to your account, i.e. utility bill or bank statement.

Contact our Crew on chat to let them know the reason for the document and again your address will be updated as quickly as possible. As you can imagine when OJOers are wanting to make a withdrawal we have to ensure that the winnings are going to the right person. In the meantime you can place limitation options on your account located under My Account and Safer gambling while waiting to withdraw and to keep temptation away from the door. This will not prevent you from uploading documents or placing a withdrawal request on your account.

If you would like to speak to one of our Crew via phone then please pop on Chat to request a call back letting them know when it would be a convenient time to call.

We do hope the above is helpful Paul as we all want this situation sorted for you as soon as possible. Hope to hear from you soon.

Hey Cameryn, Thanks so much for your review. We’re really sorry to hear that your recent win didn’t meet your expectations.

At the home of feel-good fun, we go to great lengths to ensure that playtime is always fun and fair. Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world. This means that game outcomes are generated randomly and only ever based on pure luck.

We get how frustrating it can be when you don't get the result you were hoping for, but we appreciate your understanding and certainly wish you better luck in the future. If you are having any lagging issues feel free to get in touch via chat, Facebook or X and our crew are more than happy to advice you on resolutions on this.

Hi Jennifer, Thanks for leaving a review and we are saddened to hear about your experience. When you first register an account, for security and to ensure that only the person entering the info has access to the OJO account your mobile phone requires verification.

Our system automatically sends a code that the OJOer then needs to enter in their personal area for the account to turn active, unfortunately this step wasn't completed. We truly pride ourselves on being advocates of responsible gambling and helping to protect all players. As part of our license we kindly ask you to provide your occupation and basic salary. Apologies for any misunderstanding Jennifer as we do not need to know exactly who you work for as this is your personal business.

The info provided adds a spend limit which is set on your account by our Safer Gambling team inline with UK regulations.

On checking we see that you were in contact with our Crew and of course we respect your wishes and your account has been closed. If you need any further info from us please contact us via email support@playojo.com available 24/7.